Now I keep getting over days notifications and we NEVER go over, now it’s only working have the time. This was roughly two years ago and they are still sending me a bill for the months it wasn’t working. I had no service for almost three months. No it wasn’t working still nothing but static. They finally arrive got it working he said and left. At this point it had been almost two months of nothing but static on my business phone. I called back and rescheduled for another tech to come out. I called in and come the appointed day the repair guy should have been here they were a no show. Nothing ever works on the app and to top it off, I had a landline phone for my Homebase’s business installed, it worked great the first few months then started having static in the line and no dial tone. I have not had a good experience as of yet. I’m being generous rating myAT&T app and AT&T customer service 3stars.īeen a loyal customer for years, asking myself why… for one of the biggest communications company in the nation you’d think the website and app would work better. Cannot wait until my contract is up or I might just go get a loan to pay them off then go some where else. So I think they need to get employees that know how to treat people and not lie to them just to make their commission and someone who knows how to repair whatever is messed up. I could make a car payment with what my bill is. It is a Shame and Disgrace as much as u pay for the phones and service each month. Never been lied to about my service but have now and different story from everyone u talk to as to why this problem is going on. I have been a customer for over 20 years and this such terrible business as soon as I possibly can will go elsewhere. What’s up with this place? It’s like no one knows what to do and having to do cases and give u a case number. No text log since aug 5 then it came bad today now can’t even open up app. First about the Bogo phones, can’t up with solution but not what I wanted and then about my AT&T app. You can find further information on what to do about mobile phone debt from National Debtline.I have been on the phone with At&t since Thursday. If you need advice about debt collection and dealing with your debts, you can find sources of free debt advice through MoneyHelper. If you have a dispute about a billing or contract issue, you can seek advice from the Citizens Advice consumer service. You can also complain to the debt collection agency trade association, the Credit Services Association, if the company is a member. Write to the telecoms company or debt collection agency explaining your complaint. If you feel that you have been mistreated or harassed, either by a telecoms company or by a debt collection agency, complain about the way you've been treated. It's also important you follow your phone company's complaints procedure. ![]() However, we would expect them to allow you time to resolve your dispute. If you are referred to a debt collection agency while in dispute with your provider, contact the agency and explain this to them.Ĭommunications firms have a right to chase money they believe is owed to them. Your provider will tell you which scheme it is a member of, or you can use our ADR checker. All providers must belong to one of the schemes. There are two ADR schemes: the Communications and Internet Services Adjudication Scheme (CISAS) and Communications Ombudsman. The ADR provider will look at your arguments, and your provider's, and come to a decision they think is fair. If you remain unhappy, or if your complaint has been ongoing for more than eight weeks, speak to an ADR provider about an Alternative Dispute Resolution (ADR) scheme. Details of this should be available on their website or from customer services. If your provider doesn't agree, you can follow their formal complaints procedure. It might be helpful to send them a copy of your bill, highlighting the charges and the reasons why you think they are incorrect. If nobody recognises them, contact your service provider. If you don't agree with the charges on your bill, check that no one else in your household has been using your phone to cause these charges.
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